Refund policy

**Custom Sized Jewellery – No Returns**

Every Winsa Gems ring made to a custom size is crafted to order for you. Because each piece is made to your exact measurements, we cannot accept returns, exchanges or refunds on custom-sized jewellery unless the item is faulty or not as described.

**Before you order**
Please check your ring size carefully. We recommend having your finger professionally measured by a local jeweller. If you're unsure of your size, contact us before placing your order and we'll be happy to help.

**Faulty or incorrect items**
If your piece arrives damaged, faulty, or not as described, please contact us within 14 days of delivery with your order number and photos of the issue. We will repair, replace, or refund the item. This does not affect your statutory rights.

**Resizing**
If your ring doesn't fit, get in touch. We may be able to resize it for a fee, depending on the design and stone setting.

By placing an order for a custom-sized piece, you confirm that you have read and accepted this policy.